1. Evaluation Period for Products
Except for perishable or short shelf-life products (food items approaching expiration upon return/cancellation), customized products, current newspapers, magazines, unsealed audio-visual products or software, game point cards, other point cards, and opened personal hygiene products, the "Guidelines for Reasonable Exceptions to the Right of Withdrawal in Communication Transactions" do not apply.
Apart from products with a 7-day evaluation period, you have a 7-day evaluation period starting from the day the product is delivered to you (including weekends and holidays).
If you wish to return a product, please contact our customer service personnel within 7 days of receiving the product. Provide the following information: "name," "order number," "contact phone number," "name of the product for return," "reason for return, and photos" to assist our customer service personnel in processing the return and exchange.
Customer service email: cs.thefairy@gmail.com
2. Return Instructions
a. The returned product must be unused and free from any damage or defects caused by human factors. Consumer Protection Law protects the 7-day evaluation period, which is intended for you to consider and confirm if the product meets your needs, not for trial purposes. If the store has provided instructions, please keep the original packaging (including the outer carton). Otherwise, returns will not be accepted.
b. The following cases cannot be accepted for return:
· Products returned after the 7-day evaluation period.
· Products that have been opened, used, or damaged due to human factors, such as stains, malfunctions, breakages, wear and tear, scratches, or dirt.
· Products with damaged or incomplete packaging, missing invoices, or accessories.
· Malicious or excessive returns.
3. Return Process
Contact customer service personnel → Confirm eligibility for return → Prepare the complete product and invoice → Provide pickup time, contact information, and address → Return will be handled by the store's designated logistics provider. (Shipping fees will be borne by the customer to prevent malicious returns.)
4. Refund Information
a. For credit card payments: After confirming a successful return, the refund will be directly credited to the original credit card account.
b. For cash on delivery payments: After confirming a successful return, the refund amount will be transferred to the bank account provided by you.
5. Exchange Instructions
a. The exchanged product must be unused and free from any damage or defects caused by human factors. If the store has provided instructions, please keep the original packaging (including the outer carton). Otherwise, exchanges will not be accepted.
b. If a purchased product is not collected within one month, it will not be eligible for exchange.
6. Exchange Process
a. If both you and the store agree to proceed with an exchange, please process the return for the original order and place a new order with the store. The company will issue an invoice for the price difference and handle the related fees accordingly. If there is no price difference, no further action is required.
b. If the customer returns the item via a designated courier service, please return the item and decide on the replacement style within 7 days of receipt/purchase. Returns beyond this period will be considered invalid without further notice.
c. The store will dispatch the new product only after receiving the returned item and verifying that it meets the exchange requirements mentioned in point (5) above.
7. Non-Returnable/Non-Exchangeable Items
a. Earrings and intimate apparel due to hygiene reasons.
b. Cosmetics and skincare products once they have been opened.